Refund & Cancellation Policy – BookmyFestive

1. Platform Service Fees

Vendor Subscription Fees

• Annual vendor subscription fees (₹999) are generally non-refundable once the listing is activated.
• Refunds may be considered within 7 days of payment if the listing was not activated due to technical issues on our end.
• No refunds for subscription fees if the vendor account is suspended due to policy violations.

Platform Transaction Fees

• Transaction processing fees charged by BookmyFestive are non-refundable.
• Payment gateway charges are non-refundable as they are processed by third-party providers.

2. Booking Cancellations & Refunds

BookmyFestive acts as an intermediary. Refund policies for actual services are determined by individual vendors. However, we provide the following guidelines:

Customer-Initiated Cancellations

• More than 30 days before event: 80% refund of advance payment (minus platform fees)
• 15-30 days before event: 50% refund of advance payment (minus platform fees)
• 7-14 days before event: 25% refund of advance payment (minus platform fees)
• Less than 7 days before event: No refund unless vendor agrees

Vendor-Initiated Cancellations

• Full refund of all payments made through the platform
• BookmyFestive will assist in finding alternative vendors when possible
• Vendor may face account suspension for frequent cancellations

3. Force Majeure & Emergency Situations

• Natural disasters, government restrictions, or pandemic-related lockdowns
• Medical emergencies affecting the customer or immediate family
• Vendor business closure or legal issues
• In such cases, refunds will be processed on a case-by-case basis with appropriate documentation

4. Service Quality Issues

Dispute Resolution

• Report service quality issues within 48 hours of the event
• Provide evidence including photos, videos, or witness statements
• BookmyFestive will mediate between customer and vendor
• Partial refunds may be considered based on the severity of the issue

No-Show Policy

• If vendor fails to show up without prior notice: Full refund + compensation
• If customer fails to show up without cancellation: No refund

5. Refund Processing

Timeline

• Refund requests are processed within 7-10 business days of approval
• Bank transfers may take additional 3-5 business days
• Credit card refunds may take 5-7 business days to reflect

Refund Method

• Refunds will be processed to the original payment method
• If original method is unavailable, bank transfer will be used
• Processing fees and gateway charges are typically non-refundable

6. How to Request a Refund

1. Contact our support team at support@bookmyfestive.com
2. Provide booking ID, reason for cancellation, and supporting documents
3. Our team will review the request within 2-3 business days
4. You will receive an email confirmation of the refund status
5. If approved, refund will be processed as per the timeline above

7. Non-Refundable Items

• Customized or personalized services (invitations, tailoring, etc.)
• Services already delivered or partially completed
• Bookings cancelled due to customer's change of mind without valid reason
• Third-party service fees and taxes

8. Vendor-Specific Policies

Individual vendors may have their own refund policies that are more restrictive or generous than our platform policy. Customers are advised to:

• Review vendor-specific terms before booking
• Clarify cancellation policies directly with vendors
• Maintain written communication for all agreements

9. Modifications to This Policy

BookmyFestive reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified policy.

10. Contact for Refund Queries

For any refund-related queries or to initiate a refund request, please contact our customer support team. We are committed to resolving all refund requests fairly and promptly.

Last Updated: January 2024