Privacy & Policy – BookmyFestive

1. Information We Collect

We collect the following categories of information:

a. Personal Information

• Full name, email address, mobile number, address (when voluntarily submitted).
• Vendor details such as business name, service category, service area, and business licenses.
• Payment information (processed securely through third-party payment processors).
• Profile photos and business images uploaded by users.

b. Transactional & Usage Data

• Browsing behavior, search queries, preferences, wedding planning data (checklists, budget, etc.).
• Booking history, payments, subscription status (for vendors).
• Communication records between users and vendors.
• Reviews and ratings submitted by users.

c. Device and Technical Data

• IP address, browser type, operating system, device identifiers.
• Location data (with your permission) for location-based services.
• Cookies and similar tracking technologies.

2. How We Use Your Information

• Facilitate connections between vendors and customers.
• Process bookings, payments, and provide customer support.
• Provide tools like Budget Calculator, Checklist, Timeline, etc.
• Improve our platform experience and design based on user behavior analytics.
• Send communications (updates, promotions, support messages) with your consent.
• Verify vendor credentials and maintain platform security.
• Comply with legal obligations and prevent fraudulent activities.
• Personalize content and recommendations based on your preferences.

3. Information Sharing & Disclosure

We do not sell or rent your personal data.

We may share your information with:

• Vendors: If you're a customer requesting a service.
• Customers: If you're a vendor listing your services.
• Third-party services: (like payment gateways) necessary to operate BookmyFestive.
• Legal authorities: If required by law or in case of fraud/misuse.

4. Vendor-Customer Responsibility Disclaimer

BookmyFestive acts only as an intermediary between customers and vendors.
We do not take responsibility for:

• Misbehavior, fraud, delay, or miscommunication by either party.
• Quality or delivery of services.
• Payment disputes or personal grievances.

Both vendors and customers are solely responsible for their interactions and transactions. We strongly advise due diligence before finalizing any wedding-related service.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted connections (HTTPS/TLS) for all data transmission
• Secure payment gateways compliant with PCI DSS standards
• Role-based access controls and authentication systems
• Regular security audits and vulnerability assessments
• Data backup and disaster recovery procedures
• Employee training on data protection and privacy

However, no system is 100% secure. We cannot guarantee absolute security, and users should take appropriate precautions when sharing sensitive information.

6. Cookies & Tracking

We may use cookies and similar technologies to:

• Remember preferences
• Analyze platform traffic
• Improve user experience

You can manage cookies via your browser settings.

7. Children's Privacy

BookmyFestive is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Opt-out: Unsubscribe from marketing communications at any time
• Account Deactivation: Delete your account and associated data

To exercise your rights, contact us at: support@bookmyfestive.com

We will respond to your requests within 30 days as required by applicable law.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account data: Until account deletion or 3 years of inactivity
• Transaction records: 7 years for legal and tax compliance
• Marketing data: Until you opt-out or 2 years of inactivity
• Support communications: 3 years from last interaction

10. International Data Transfers

Your data may be transferred to and processed in countries outside India where our service providers operate. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

Last Updated: January 2024